Terms of Service

Billing

 

This service is pre-pay.  We require all accounts keep a credit or debit card on file.    We will charge your card on file on 1st of the month.  If we are unable to process your card on file your service will be paused until payment is received.  

 

If your service is paused, you will still be charged paused weeks.   If more than 2 weeks goes by before payment is received and service is restored, additional bag fees may be charged.

 

Customers are responsible for notifying the office of any changes in the number of dogs or about any guest dogs that are at the property for more than a week.

 

For all service and billing questions please communicate directly with the office.  

 

 

Access                                                                                                                                                    

 

Gate access is required.  Your gate must be unlocked and in good working order.  If a lock is used, an inline combination lock is required.   

 

If a technician arrives and is unable to service your yard due to an aggressive dog, obstructed access, locked gate or gate in state of disrepair you will still be charged for the visit.   There will be twice the amount of waste for us to pick up on the next clean up.

 

To ensure best quality service lawns should be mowed on a regular basis and leaves and debris picked up.  If we can’t see it, we can’t scoop it.   Please also address other safety concerns like low hanging tree branches and trip hazards like unrolled hoses and other obstacles.  

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Aggressive Dogs and Vaccination                                                                                                   

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We do not service yards with aggressive dogs.  If your dog is not aggressive and doesn’t jump on or bark constantly at the technician, it is ok for them to be in the yard during service.  If the technician feels uncomfortable your dog will have to stay indoors at time of service.  We do keep treats on us while scooping.  If you do not want us to give your dog(s) treats (Blue Buffalo Apple & Yogurt Health Bars) please let us know.

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Dogs must be up to date on vaccinations. 

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Tools and Disposal                                                                                                                          

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After service the poop is bagged and placed in your trash receptacle.  We clean, sanitize and disinfect our tools between every job. 

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Scheduling, Holidays and Weather                                                                                                       

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Your service day is determined by how your address fits into our existing route schedule.  For the most part your service day will stay the same.  Ladybug Scoops, LLC has the right to adjust schedules based on service route changes.  You will always be notified in advance of any changes to your service day.  However, the time of day your service is completed cannot be guaranteed and will vary from week to week.  We start as early as 7am.

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We work rain or shine and make every effort to complete your service on your scheduled day.  In the event that severe weather impacts our ability to make it to your property we will make up the service as soon as possible.  We will always communicate any changes.   If your service is unable to be rescheduled prior to the next weeks service you will still be charged because there will be twice as much waste to pick up on the next clean up.

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We take one week off every year during the summer months.  We do not work on Thanksgiving or Christmas.  We do not credit for the missed service because there will be twice as much waste to pick up on the next visit.

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Canceling Service                                                                                                                             

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Our service is month to month.  If service is no longer desired, please notify us before we start a new month of service.  Credits will not be issued for partial months. 

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Legal Stuff                                                                                                                                         

 

Although we try our hardest to prevent dogs from escaping, Ladybug Scoops, LLC, their employees or contractors will not be held responsible for escaped dogs during or after service due to defective gates and/or latches, or if we have requested that your dog(s) remain inside during service.  We will notify you if your gate is in need of repair. 

 

Ladybug Scoops, LLC does not assume any liability for damage made to gates, yards, pets or any other property.

 

We work hard to do our very best.  However, we cannot guarantee we can find every pile every time.  Waste that is soft, wet, mushy or diarrhea type stool is difficult to remove and these types of waste may leave residue. 

 

By initiating service, you agree to the above terms and responsibilities.  You give Ladybug Scoops, LLC, its employees and contractors permission to enter your premises to perform services.  You authorize Ladybug Scoops, LLC to charge your credit card on file on the 1st of any given month if payment has not been received.  You agree to hold harmless and waive all claims against Ladybug Scoops, LLC unless arising from gross negligence on the part of the company.